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Cancellation and Return

At Deldure.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points:
- All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).
- Once we receive the return from you, we will provide you with a Gift Coupon (G.C.) of up to INR 150/- on your email, to compensate for the shipping charges you paid to return the product.
- We would not be able to accept a product if it shows sign of being broken or tampered with by you.
- We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for
  wrong product delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.
You can cancel an item in your order, till the item is shipped by the seller

-In order to cancel an item in your order:
-Log into your Deldure.com account and go to the 'My Orders' page
-Identify the item you want to cancel and click on the corresponding 'View Details' link
-In the detailed order page, you will see 'Cancel' links against each of the items in that order
-Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
-Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
A disabled "Cancel" link can mean the following things:

- The item has already been shipped by seller
- The item has a quantity greater than one associated with it
- The item is non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc)
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