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Frequently Asked Questions

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.
Yes. Deldure.com offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. .
All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

The maximum order value for C-o-D is Rs10,000
Cash-only payment at the time of delivery.
Deldure.com provides free delivery on orders valued at Rs.500 or more. Otherwise Rs.50 is charged for delivery. In some cases, items are listed with a delivery charge. The seller incurs relatively higher shipping costs on such items. Charging a nominal shipping fee helps the seller offset logistics costs
Deldure.com generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the product's availability with the seller, and could vary from each seller offering the product.
For items listed as "In Stock", sellers will mention the delivery time as 3-4 business days (in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Currently, the item is not available for sale.
This product is no longer available because it is obsolete and/or production for it has been discontinued.
This product is not available because it is no longer being published and has been permanently discontinued.
There are zero hidden charges when you make a purchase on Deldure.com. The prices listed for all the items at the time of placing the order are final and all-inclusive.
There are instances when the Deldure.com cannot ship to some locations. This could be a consequence of general regulations or serviceability issues.

At times Deldure.com prefer not to ship to certain locations. This is entirely at the Deldure.com's discretion. .
As of now, Deldure.com doesn't deliver items internationally. Please ensure the delivery address is in India.

At Deldure.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points

All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).

Once we receive the return from you, we will provide you with a Gift Coupon (G.C.) of up to INR 150/- on your email, to compensate for the shipping charges you paid to return the product.

We would not be able to accept a product if it shows sign of being broken or tampered with by you.

We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

We accept all items except innerwear, cosmetics, socks, deodorants, perfumes, toys and any free items received for a refund/replacement of the item purchased. Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery.

In case you are not satisfied with clothing or footwear product or it does not fit you well, please feel free to ask for a replacement. The Process of Return would remain the same.
Please follow these steps to claim Replacement/Refund without any hiccups Give us a call on 011 - 45584909 or drop an email at returns@deldure.com within 24 hours of delivery.

Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.

Please pack the product back in its packing and mention the following details :

Complaint-ID: (As provided by the customer care) for the Return

Order: Number generated at the time of order Placement.

Reason for Return: Please choose a reason from the below mentioned list

Defective Product

Damaged Delivery

Incorrect Product Delivered

Others- If others then please specify (Please mention the reason in Hindi /English only)

Your full Contact Details: Your name, address, phone number and email address.

DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.

Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.

You have to return it to the following Address:

J-78 F-4

Dilshad Colony

Delhi-110095

If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 150 in form of a Gift Coupon (G.C.).

We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 150 in form of a Gift Coupon (G.C.).
In case if you have received a wrong product from our side then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
It would remain the same as paid by you to Deldure.com while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.
You can cancel an item in your order, till the item is shipped by the seller

In order to cancel an item in your order:

Log into your Deldure.com account and go to the 'My Orders' page

Identify the item you want to cancel and click on the corresponding 'View Details' link

In the detailed order page, you will see 'Cancel' links against each of the items in that order

Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

A disabled "Cancel" link can mean the following things:

- The item has already been shipped by seller

- The item has a quantity greater than one associated with it

- The item is non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc)

- In any of the above cases, you can get in touch with our Customer Support for more information

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.
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