Cancellation and Return
At Deldure.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points:
- All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).
- Once we receive the return from you, we will provide you with a Gift Coupon (G.C.) of up to INR 150/- on your email, to compensate for the shipping charges you paid to return the product.
- We would not be able to accept a product if it shows sign of being broken or tampered with by you.
- We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for
wrong product delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points:
- All items to be returned must be unused and in their original condition. The original tags, packaging should be intact (so that if possible they are re sellable after minor fixes).
- Once we receive the return from you, we will provide you with a Gift Coupon (G.C.) of up to INR 150/- on your email, to compensate for the shipping charges you paid to return the product.
- We would not be able to accept a product if it shows sign of being broken or tampered with by you.
- We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for
wrong product delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
We accept all items except innerwear, cosmetics, socks, deodorants, perfumes, toys and any free items received for a refund/replacement of the item purchased. Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery. In case you are not satisfied with clothing or footwear product or it does not fit you well, please feel free to ask for a replacement. The Process of Return would remain the same.
Please follow these steps to claim Replacement/Refund without any hiccups
Drop an email at [email protected] within 24 hours of delivery.
Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
Please pack the product back in its packing and mention the following details :
Complaint-ID: (As provided by the customer care) for the Return
Order: Number generated at the time of order Placement.
Reason for Return: Please choose a reason from the below mentioned list
Defective Product
Damaged Delivery
Incorrect Product Delivered
Others- If others then please specify (Please mention the reason in Hindi /English only)
Your full Contact Details: Your name, address, phone number and email address.
DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 150 in form of a Gift Coupon (G.C.).
Drop an email at [email protected] within 24 hours of delivery.
Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
Please pack the product back in its packing and mention the following details :
Complaint-ID: (As provided by the customer care) for the Return
Order: Number generated at the time of order Placement.
Reason for Return: Please choose a reason from the below mentioned list
Defective Product
Damaged Delivery
Incorrect Product Delivered
Others- If others then please specify (Please mention the reason in Hindi /English only)
Your full Contact Details: Your name, address, phone number and email address.
DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 150 in form of a Gift Coupon (G.C.).
We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 150 in form of a Gift Coupon (G.C.).
In case if you have received a wrong product from our side then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
It would remain the same as paid by you to Deldure.com while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Gift Coupon as per our policy.
You can cancel an item in your order, till the item is shipped by the seller
-In order to cancel an item in your order:
-Log into your Deldure.com account and go to the 'My Orders' page
-Identify the item you want to cancel and click on the corresponding 'View Details' link
-In the detailed order page, you will see 'Cancel' links against each of the items in that order
-Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
-Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
-In order to cancel an item in your order:
-Log into your Deldure.com account and go to the 'My Orders' page
-Identify the item you want to cancel and click on the corresponding 'View Details' link
-In the detailed order page, you will see 'Cancel' links against each of the items in that order
-Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
-Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
A disabled "Cancel" link can mean the following things:
- The item has already been shipped by seller
- The item has a quantity greater than one associated with it
- The item is non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc)
- The item has already been shipped by seller
- The item has a quantity greater than one associated with it
- The item is non-refundable (example, e-Gift Vouchers, Wallet Top-Ups, etc)
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.